Returns & Exchanges
At Mooncat, we want you to be over the moon with your purchase, which is why we offer a 30-day window for returns or exchanges on all lacquers and nail care essentials. If a shade doesn't spark magic for you, we are here to help make it right with a seamless return process.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it out and attach it to your original Mooncat packaging.
Ship It Back
Drop your package off at any authorized carrier location, ensuring the bottles are securely padded to prevent breakage during transit.
Receive Your Refund
After our team inspects the returned items, your refund or store credit will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing